Travel Service Fulfilment Policy

We aim to give our travelers a seamless and transparent booking process at LookBookFly. This Fulfillment Policy outlines the processing, confirmation and delivery of travel services after being confirmed via our platform. The aim is to enrich customers' knowledge on the account of what they must anticipate between reservation and arrival of a travelling document.

Travel delivery service

It is an online booking portal whereby users have the ability to book their trips and vacations, vacation and travel services after having searched and compared the costs; the process of fulfilling your booking order starts after we have fulfilled the booking and authentication process.

The fulfilment process may include:

• Reservation confirmation - flight.
• Issuing and processing tickets.
• Travel itinerary generation.
• Booking verification.
• Customer communication and support.
• Delivery of Travel Documentation.

Terms of fulfillment may differ based on policies and rules of the airlines, payment verification needs, ticket complexity etc.

Booking Confirmation

Once a booking is submitted, customers will have an email sent to them confirming that a booking request has been received.

It will comprise the following:

• Booking details.
• Passenger information.
• Travel dates.
• Flight information.
• Booking reference number.
• Contact information of customers.

Airline tickets are not always a confirmation that they have been booked. Tickets are sold once the reservation has been reviewed, validated and processed.

Issuing and distributing tickets

After booking has been done successfully, travel itineraries and electronic tickets (e-tickets) are mailed to the email address entered at checkout.

Tickets are typically sent out a few hours after payment has been accepted. Some bookings may be subject to further checks and may take longer to process.

When you receive travel documentation from us, we ask that you verify the documentation to find/fix any issues related to your receipt of them and to report to our customer service department if you notice anything wrong at any given point.

Payment Verification and Processing

For customer protection and to minimize fraudulent transactions, some reservations will have extra payment verification requirements.

Extra verification can be made when:

• The information entered into the billing column cannot be checked.
• You will be notified of any issues during the ordering of travel documents.
• Manual payment authorization.
• Travel Information is to be confirmed.

If this is the case our team will follow-up with a customer as provided on booking.

Travel document-related duties

Make sure you have all the travel documents you require before you travel.

These may include:

• Government-issued identification.
• Passports.
• Entry permits.
• Transit documents.
• Visa requirements of the country of destination.

Fulfillment Timeframes

The vast majority of travel arrangements are completed on or following receipt of payment. But the time taken to fulfil may differ depending on the factors.

Common causes include:

• Airline Processing Timetable.
• Steps involved in fare verification
• Payment authentication.
• Travel package components.
• Delay notification.

If it takes any longer, we will contact customers.

Changes After Fulfillment

If travel documents have been issued, the changes are subject to the airline's regulations, the supplier's policy, providing conditions, limitations, and charges.

Restate changes could be:

• Date changes.
• Passenger name corrections.
• Route changes.
• Seat upgrades.
• Other travel services.

If changes are requested, a decision on the same depends upon availability and supplier policies at the time of requested changes.

Customer Support During Fulfillment

We have customer support that serves customers from the booking to fulfillment stage.

Supports can be provided on:

• Booking status inquiries.
• Issues with ticket delivery.
• Reservation verification.
• Travel itinerary questions.
• General booking assistance.

It is advised that customers call us back, if the travel document is not received on time.

Service Limitations

We are making every effort to make a booking process as efficient as a book can be served, however there may be cases that impact fulfillment dates.

A situation such as this can be:

• Airline schedule changes.
• Supplier system outages.
• Government travel restrictions.
• Weather delay.
• Security reviews.
• Technical problems that cannot be helped.

Contact Information

Customers can write to our customer service team on the Contact Us page on LookBookFly.us for any questions about this Fulfillment Policy or the status of a booking. We will be efficient in our service provided for travel reservations and ticket fulfillment; we will be helpful in providing accurate information.

Conclusion

This Fulfillment Policy outlines the travel process at LookBookFly, ticketing procedures, travel documentation and informs customers of their travel experience. Knowing our fulfillment procedures will give travelers a confidence that they can make a reservation knowing exactly what to expect from confirmation through delivery.